[Juggy]

This document is to explain how the staff team at “Mabinogi - Alexina server” handles middleman transactions and what to expect. I will be going over a lot of key information that is essential to understanding the process such as;

Who is verified to host these transactions
How they are verified
Availability of hosts
How you should contact them
How hosts are trained to handle situations
How the process works (Different Transaction Types)
What we recommend
Other concerns / questions

After reading this document we hope you are more informed and will be able to conduct trades with maximum safety ensured.



Verified Hosts

Any staff member associated with our group will be a verified and capable of hosting middleman transactions. The only exception to this will be inactivity. To quickly determine if someone is available to host, you can check our groups description for the “(Inactive)” title next to their name.

Justin Ward (IGN: Intafiir)
Linked Alexina (IGN: Linked)
Elijah O Ward (IGN: Saixn, Sapphear)
Akiyama Aisakaa (IGN: Aisakaa)
Elfy Alexina (IGN: Nikki101, Elfanilla)



How are they “verified”?

When our group ‘hires’ staff members, we have a very invading application that request an excessive amount of information. This being stuff such as requesting a list and screenshot of all alts, screenshots of the login screen showing all the characters/ pets on the account, Total Levels, etc. If selected they have a trial period and are tested to ensure absolute efficiency and legitimacy.



When are these host available?

Host availability is dependant on each person and their responsibilities outside of facebook/mabinogi. Please understand that this is a American hosted version of mabinogi and that the staff team is American. This meaning during the nighttime hours you are less likely to receive responses or may be asked to move the trade to a time that is more suitable for them to appear. You are free to continue your trade without the use of a middleman but at your own risk.

Sometimes to help out staff members are permitted to ask friends to fill in for them. Generally these friends will be on a good community standard and close to the staff member. However, this does not mean that they have been verified or trained properly. You are free to decline this option.



How to contact a staff member to host

We request when contacting a staff member to be patient while waiting for a response. Understand that they may be unavailable due to real-life responsibilities or in an active game. After all, we are players that are not paid and volunteer to dedicate time into this. Due to how facebook works, sometimes directly messaging us will not grab our attention. (However this is still recommended.)

Please message the staff members 15-30 minutes BEFORE the trade.
Tag us in the post where the trade was initiated. (Reply to the comment and tag)
Directly message a staff member
Message us / Note us in-game.
Message on discord.
Message on Steam.

Please understand that if a staff member has not listed their steam/discord names, they may be uncomfortable with being contacted in such manner.



How hosts are trained to handle situations

Once a staff member has been verified we begin the training process. This means we explain the process, bring them on a few to show them how it’s done, then ask them to host one while we are available to make sure it is done correctly. The host will show up to the homestead and record their perspective of the transaction.

If something were to go wrong during these transactions, the host temporarily hold the items being traded and waits for both parties to submit their evidence. During this time, we ask you be patient and work with us to ensure the correct steps are being taken. If you are in the right, meaning you’re legitimate and the opposing party is attempting to scam, that will be revealed eventually and you will receive the correct payout. This will be covered in more detail later.

Once the transactions are finished, the staff member is instructed to upload the video clips to a private youtube channel where the video will be unlisted. This is so we can easily store evidence and the names of the people involved are not revealed to protect the player against Nexon backlash.



How does the process work?

Ideally, you will browse our group or another for a trade you’d like to make that requires some sort of trust-trading. This means it will involve some sort of IRL / Third-party payment for an in-game item of some sort. (Nexon Cards, Karma Coin, Itunes gift cards, Steam gift cards, paypal, etc.) Once you’ve found the deal you’re looking to make and have established the transaction with the opposing party, you will then inform them you want to request a middleman. Please remember that though it is a safer method of training, they may exercise their right to decline using a middleman for the transaction. If this is the case, we recommend canceling the trade and searching for a new one. If both parties agree to a middleman, you will contact one of the listed verified staff members to conduct this trade. If that staff member is not available, they will ask for another staff member to take their place in our private administrative chat. After, the staff member that agrees to host will contact both parties for information. It is requested a facebook group chat be made with the involved parties.



Paypal

If the transaction deals with paypal,  once in game and met, both parties will be asked to say their paypal emails on the record. This is done to bind a paypal account to a ingame character name for scammer list evidence in the future if needed.

I will write an example of a paypal transaction for Gold;

Parties Involved: Seller, Buyer, Host

>Host will start recording.
>Host will ask both parties to record their end of the transaction.

Host: “Please state your paypal emails.”

Buyer: “___@___.__”
Seller: “___@___.__”

Host: “What items are being traded?”
Seller: “28 Million Gold for $40 USD”
Host: “Buyer Confirm?”
Buyer: “Correct”

Host: “Seller please trade me the money, buyer standby.”

>Seller trades the host, places the money into the window, and accepts.
>Host accepts the trade.

Host: “I have received 28 Million Gold. Buyer please go ahead and send your payment.”
Host: “Buyer, please confirm when the payment is sent.”
Host: “Seller, please confirm when the payment is received.”

>Buyer will then send the payment to the seller.

Buyer: “Sent.”
Seller: “Confirmed, received payment of $40 USD.”

>Host will trade the buyer and place the checks into the trade window, then confirm one last time that the seller has received payment.”

Host: “Seller Confirm once more?”
Seller: “I have received the payment of $40 USD.”

>Host accepts trade.

Host: “I have given 28 Million gold to (Buyer).”

It is then asked that each party keep their recording of the transaction by either uploading it to their youtube channel with the video posted as ‘unlisted’, or at least holds onto the video for the duration of (1) week. This is in case something were to go wrong that there is evidence against the person who was in the wrong.



Drop Traded Items

This is referring to items that may be unable to be traded, but able to be dropped then picked up. Such as shopbags.

>Buyer, Seller, and Host will come to the Host’s homestead.

Host: “All parties please begin recording.”
Host: “Seller, please state the transaction deal being made.”
Seller: “1 (Undtradable) for  5 million gold.”
(Note: If the untradable is being sold for another currency, such as Paypal, nx, kk, etc, you will be required to drop the item for the host to pick up, separated across the homestead from the buyer. If for paypal, both parties are required to state their paypal emails as stated previously.)

Host: “Buyer Confirm?”
Buyer: “Confirmed”

>Gold is given to the host

Host: “I have received the 5 million gold from (Buyer)”

>Seller will drop the untradable and allow the buyer to pick it up.

Host: “Buyer, confirm you’ve received the untradable?”
Buyer: “Confirmed, I’ve received the untradable.”

>Host gives Seller the gold.



One-Time trade unlocks

This situation becomes a bit rough to work around as we don’t see many solutions. Until a better idea is presented, we would just go about it based off of the paypal trade. However, The Buyer will send their payment + Extra to the Host via paypal. The Buyer is required to cover all fees for the double transfer. For example. If the payment is $25 USD and paypal requires $2.50 per family & friends money sending, you are required to send $27.50 USD. Paypal will request you to pay $2.50 for sending the money to the Host, and the Host will use the extra $2.50 to send over to Seller.

Note: It is required to send the payment as family & friends and enough to cover the second transaction fee from the host to the Seller.



What do we recommend?

*Do not make deals you are uncomfortable with.
*If the opposing party feels sketchy at any time, pull out of the trade.
*Consult the Host on their thoughts if you’re unsure about the individual.
*Record your entire screen, and not just mabi in-game.



Other Concerns / Questions?

*Reporting a staff member. (Contact Justin)
*Reporting a player. (Contact Staff)
*If your trade doesn’t apply to above methods / types, contact a staff member and ask.
*Any other questions, contact staff.